Neighbourhood Officers
This is a Fixed Term, Salaried vacancy that will close in {x} days at {xx:xx} BST.
The role
We’re looking for a Neighbourhood Officer to join our team on a fixed term 12-month basis! You’ll deliver a safe, proactive, and adaptable neighbourhood service to all customers on an allocated patch across our portfolio of homes. Building and maintaining effective working relationships to ensure our neighbourhoods are places our residents can feel proud to live in.
Job requirements
- Provide effective and timely housing, income and neighbourhood management across our homes.
- Work with colleagues to meet identified performance targets and service standards, including minimising the length of time properties are vacant and maximising rental income.
- Collaborate with partners and colleagues to ensure our regulatory standards and requirements are met and exceeded.
- Develop customer-led ways of working to build safe, cohesive neighbourhoods, where people want to live.
- Ensure all customer contact is recorded on appropriate systems.
- Work effectively and positively with the Customer Hub to maximise customer satisfaction.
- Develop strong partnerships within your allocated patch to benefit the customer and community. Working together with our customer hubs, Police, local authorities, and local businesses where appropriate.
- Maximise methods for the customer voice to be heard in line with the Customer Engagement Strategy.
What we’re looking for:
- A degree level or equivalent qualification and a CIH Level 3.
- Excellent communication skills.
- A positive can-do approach.
- Understanding of great customer service and customer care.
- An ability to work under pressure and manage multiple tasks and demands.
- Idea generation and implementation.
- Have an understanding of the principles of Value for Money.
- A full driving licence and use of own vehicle.
Help us wave goodbye to stigmas and hello to a new chapter of affordable housing. Apply now!
We’ll be interviewing as we go so might close the application process early if we find the right person.
#Housing #NeighbourhoodOfficer #HousingOfficer #CustomerService #NeighbourhoodSupport #JobsThatGiveBack #FullTime #GreatBenefits
Who we are
We’re part of Honeycomb Group, a team of social-minded brands championing happy homes in our region by providing services and support that help people across Staffordshire and its surrounding areas feel secure, connected and confident.
Staffs Housing is a leader in providing quality affordable housing to Staffordshire, Cheshire and the surrounding areas, ensuring there are no barriers to home-seekers finding a place they're proud to call home.
Watch our short video below and hear what our residents think about us and how we're breaking down the barriers to good quality housing.
Why choose us?
No matter what brand you're working with across the Honeycomb Group, you can trust us to look after you. Creating a happy home doesn't just apply to our customers, it applies to our staff too. That's why we offer:
Annual leave purchase scheme with two chances to join and boost your annual leave- you will also be entitled to time off for public holidays or paid days to take flexibly.
Keep fit and save money with our cycle to work scheme. Purchase bikes and equipment through your salary and save on tax and national insurance contributions.
We never shut the door
At Honeycomb Group we know that a Group full of people from diverse backgrounds and communities makes us better at what we do. This means building a more inclusive and diverse workplace and promoting equality for all regardless of what you look like, where you come from and who you love. We are an equal opportunities employer and welcome applications from everyone. We will not discriminate against any applicant or employee because of race, ethnicity, age, gender, sexual orientation, disability or belief.
Documents
Alternatively, please sign in with...
Published
Not PublishedClosing
in X days