Income Officer
This is a Permanent, Salaried vacancy that will close in {x} days at {xx:xx} BST.
The role
We’re entering an exciting period of growth, and this role will play a key part in strengthening our income management service and supporting continued investment in our communities.
This person will be responsible for ensuring our rental and service charge income is maximized by delivering an effective income management service. They will manage income cases, including taking appropriate legal action whilst taking a customer centered approach. To work closely with the Income Specialist to ensure performance standards and KPIs are met.
What you’ll do:
- Maximise rental and service charge income through effective management of customer accounts.
- Proactively engage customers through calls, texts, emails and home visits to manage arrears and agree payment plans.
- Reduce legal action and evictions through early intervention and supportive debt management.
- Progress legal cases when necessary, including notices, court preparation and attendance at hearings or evictions.
- Deliver excellent customer service by accurately recording information, working collaboratively across teams and continuously developing practice.
Who you are:
- Experience working in housing and income collection services, ideally within social housing.
- Good understanding of housing services and the wider issues affecting customers and communities.
- Strong teamworking and relationship-building skills across teams and services.
- Excellent communication skills, IT proficiency and ability to use systems effectively.
- Organised, customer-focused and able to manage multiple priorities under pressure.
- A full driving licence and access to a vehicle.
Apply now! We may close this vacancy early if we receive a high volume of applications.
Learn more about Honeycomb Group by visiting our digital job pack: www.honeycombgroup.org.uk/jobpack
#Stoke #StokeonTrent #IncomeOfficer #Housing #Permanent #GreatBenefits #JobsThatGiveBack
Who we are
We’re part of Honeycomb Group, a team of social-minded brands championing happy homes in our region by providing services and support that help people across Staffordshire and its surrounding areas feel secure, connected and confident.
Staffs Housing is a leader in providing quality affordable housing to Staffordshire, Cheshire and the surrounding areas, ensuring there are no barriers to home-seekers finding a place they're proud to call home.
Watch our short video below and hear what our residents think about us and how we're breaking down the barriers to good quality housing.
Why choose us?
No matter what brand you're working with across the Honeycomb Group, you can trust us to look after you. Creating a happy home doesn't just apply to our customers, it applies to our staff too. That's why we offer:
Annual leave purchase scheme with two chances to join and boost your annual leave- you will also be entitled to time off for public holidays or paid days to take flexibly.
Keep fit and save money with our cycle to work scheme. Purchase bikes and equipment through your salary and save on tax and national insurance contributions.
We never shut the door
At Honeycomb Group we know that a Group full of people from diverse backgrounds and communities makes us better at what we do. This means building a more inclusive and diverse workplace and promoting equality for all regardless of what you look like, where you come from and who you love. We are an equal opportunities employer and welcome applications from everyone. We will not discriminate against any applicant or employee because of race, ethnicity, age, gender, sexual orientation, disability or belief.
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