Range of Discounts
Discounted Gym Membership
Flexible Working

Neighbourhood Officers

Salary up to £32,000 a year (+3.5% Cost of Living Award)
Location Stoke, Stoke-on-Trent
Hours per week 35
Contract type Permanent & Fixed Term

This is a Permanent, Salaried vacancy that will close in {x} days at {xx:xx} BST.

The role

We’re looking for passionate people, who thrive building real and genuine connections, to join our Neighbourhood Officer team. You’ll be the first point of contact for our customers and provide a range of support with housing, income, and neighbourhood queries. If you want to make a real difference in your local community, this is the role for you.  

Job requirements

  • Develop customer led ways of working to build safe, cohesive neighbourhoods where people want to live.
  • Provide effective and timely housing, income and neighbourhood management service across our homes.
  • Ensure all customer contact is recorded on appropriate systems, support the customer hub to deliver excellent customer service.
  • Work effectively and positively with the Customer Hub to maximise customer satisfaction.
  • Develop strong partnerships within your allocated patch to benefit the customer and community, including customer hubs, Police, Local Authorities and local businesses where appropriate.
  • Maximise methods for the customer voice to be heard in line with the Customer Engagement Strategy.
     

What we’re looking for:

  • Someone educated to degree level or equivalent and CIH Level 3 minimum.
  • Excellent communication skills.
  • Positive ‘can-do’ approach.
  • Understanding of great customer service and customer care.
  • Ability to work under pressure and manage multiple tasks and demands.
  • Idea generation and implementation.
  • Have an understanding of the principles of Value for Money.
     

Help us wave goodbye to stigmas and hello to a new chapter of affordable housing. Apply now!

We’ll be interviewing as we go so might close the application process early if we find the right person.

#Housing #Community #NeighbourhoodOfficer #FullTime #GreatBenefits #JobsThatGiveBack

 

 

Who we are

We’re part of Honeycomb Group, a team of social-minded brands championing happy homes in our region by providing services and support that help people across Staffordshire and its surrounding areas feel secure, connected and confident.

Staffs Housing is a leader in providing quality affordable housing to Staffordshire, Cheshire and the surrounding areas, ensuring there are no barriers to home-seekers finding a place they're proud to call home.

Watch our short video below and hear what our residents think about us and how we're breaking down the barriers to good quality housing.

Why choose us?

No matter what brand you're working with across the Honeycomb Group, you can trust us to look after you. Creating a happy home doesn't just apply to our customers, it applies to our staff too. That's why we offer:

A range of discounts at many high-street retailers and well-known brands.

Discounted gym membership at our head office and access to our cycle to work scheme – save money on bikes and equipment.

We offer flexible working, to help you manage your work-life balance.

23 days annual leave as well as public and bank holidays off too. As your service length increases, so will your annual leave entitlement.

We also give all staff 'My Day'. Whether it’s celebrating a birthday, spending time with family or just taking a day off to relax. You can use your My Day for anything that really matters to you.

A commitment to your learning and development with a great onboarding experience, external events, conferences, coaching, training courses and support with professional qualifications.

Keep fit and save money with our cycle to work scheme. Purchase bikes and equipment through your salary and save on tax and national insurance contributions.

Our Employee Assistance Programme gives you free access to 24-hour phone counselling support, health advice and legal advice, 365 days a year and face-to-face counselling options.

Occupational Health services. Access to a range of services, including free eye tests and flu vaccinations.

We never shut the door

At Honeycomb Group we know that a Group full of people from diverse backgrounds and communities makes us better at what we do. This means building a more inclusive and diverse workplace and promoting equality for all regardless of what you look like, where you come from and who you love. We are an equal opportunities employer and welcome applications from everyone. We will not discriminate against any applicant or employee because of race, ethnicity, age, gender, sexual orientation, disability or belief.

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